MEDIATING ROLE OF EMPLOYEES JOB ENGAGEMENT FOR RELATION OF EMOTIONAL LABOR WITH LIFE SATISFACTION

Nadeem Akhter; Dr Umar Kayani Safdar; Muhammad Tahir

Nadeem Akhter Department of Business Management, Yanbu University College, Yanbu Sudi Arabia
Dr Umar Kayani Safdar School of Business Administration, The National College of Business & Economics, Pakistan
Muhammad Tahir Director Students Affairs, Lahore Garrison University, Lahore Pakistan

Keywords: Emotional Labor, Employee Job Engagement, Life Satisfaction, Baking Sector, Lahore, Pakistan

Abstract

Considering the role of life satisfaction of an employee’s as vital factor for employees' performance which directly affects the firms' success, this study explores the role of emotional labor as an antecedent of life satisfaction via mediating role of the job engagement of bank officers working in private and public banks of Pakistan. The sample of 314 employees of officer rank 314 employees of banking sector are selected randomly for data collection. Results of cross-sectional data of 314 employees working in both private and public sector banks of Pakistan predict that employees having higher emotional labor have lesser job engagements, reducing overall life satisfaction of an employee. For genializing the result this kind of research may include the broad sample i.e., Islamabad, Bahawalpur, Faisalabad, Multan, and Karachi. In future this type of research will also be conducted on the telecom, education, textile sector and education sector.