THE EMOTIONAL LABOR AND BURNOUT IN MARRIED FEMALE DOCTORS OF PAKISTAN: THE MODERATING ROLE OF WORK-FAMILY CONFLICT

Faiqa Yaseen; Qurat Ul Ain; Jamal Yousaf

Faiqa Yaseen Assistant Professor, Lahore Garrison University (LGU), Lahore, Pakistan
Qurat Ul Ain Clinical Psychologist, Lahore, Pakistan
Jamal Yousaf Assistant Professor, Effat University, Jeddah KSA, SAUDI ARABIA

Keywords: Surface Acting, Emotional Exhaustion, Work-Family Conflict, Emotional Labor, Burnout

Abstract

The current study aimed to investigate the moderating role of work-family conflict between emotional labor (surface acting) and burnout (emotional exhaustion) in married female doctors. A cross-sectional study was carried out on 200 married female doctors working in public and private hospitals. Data was collected using the three reliable and valid scales. Findings revealed that work-family conflict is the significant moderator. The results indicated that at the low level of work-family conflict, the association of surface acting and emotional exhaustion was not significant (B = .02, SE = .17, p > .05) whereas at a moderate level of work-family conflict (B = .46, SE = .12, p < .01) the association between the surface acting and emotional exhaustion is significant. When the level of work-family conflict is high then the association of surface acting and emotional exhaustion is highly significant (B = .91, SE = .19, p = >.001).The findings are discussed in light of existing literature.