BI-DIRECTIONAL ROLE OF EMOTIONAL INTELLIGENCE IN HANDLING INTERPERSONAL RELATIONSHIPS AND OCCUPATIONAL STRESS

Abstract

Emotional intelligence is the ability of a person/employee to comprehend
his own emotions and emotional experiences as well as the same of
others/co-workers in the work environment so that emotionally stable
interpersonal relations could be developed, maintained and used in the
favor of the organization. Further, emotional control by the employees
enables them to effectively manage their occupational stress and working
smoothly. In this study, the positive relations of emotional intelligence
with interpersonal relations and negative connection between emotional
intelligence and occupational stress have been tested in the workplace of
Gomal University as experienced by non-teaching/ministerial staff. Both
positive and negative assumptions/predictions have been established
with statistical significance. Further, the designation and qualification of the
respondents have significantly brought group mean differences. Findings
of the study are useful for the employees as well as organizational HRM
to cons000ider the issues of EI in relation to IPR and OS using the results of
this study.